Job description

Bodyshop Parts Advisor – BMW Bedford

Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day with our exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
Plan for the years ahead with our company pension scheme
Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle-to-work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with our training and development opportunities for everyone.
Life assurance with the option to increase cover
We’re open to flexible working options – just ask

What you’ll do day to day

Receive, log, and accurately allocate parts and consumables from suppliers.
Deliver outstanding customer service to both internal and external customers.
Recommend suitable parts based on customer requirements with expert knowledge.
Maintain accurate and up-to-date customer records in the system.
Ensure thorough understanding and adherence to all parts department procedures.
Build and maintain strong relationships with manufacturers and suppliers.
Submit invoices to insurance companies and ensure timely debt collection.
Accurately verify and store all parts, and cross-check supplier invoices against WIPs.
Assist with vehicle collection from local customers when needed.
Maintain consistent communication with approved repairers and ensure final quality checks on all completed vehicles.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

Strong ability to meet deadlines and prioritise tasks in a fast-paced environment.
Excellent communication and customer service skills.
Exceptional time management and ability to stay organised under pressure.
Proficient in IT systems including Microsoft Excel, Word, Outlook, and web-based platforms.
Methodical and logical approach to work, especially during busy periods.
Must hold a valid UK driving licence.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.