Job description
Contact Centre Advisor - Chelmsford
Salary £25,396.80 + £7,092 OTE Bonus (Uncapped Bonus)
Are you customer focused, self-motivated and looking for a new challenge?
At Group 1 Automotive we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced advisors, as well as people with the drive and enthusiasm to learn something new.
As a Contact Centre Advisor, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day
Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
Responding to customer email enquiries
Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
Providing a high level of customer service which will allow you to build relationships with our customers to retain business
Being organised and self-motivated to ensure targets and deadlines are met
To up-sell additional Audi products
Helpful skills and qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
Be customer focused and passionate about their work
Have the ability to prioritise their workload and multi-task
Be IT alliterate with the ability to use multiple systems at once
Confidently work independently and also as part of a team
Have a keen eye for detail
To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
Ability to problem solve and think on their feet
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.