Divisional Group Warranty Manager

Divisional Group Warranty Manager – Mercedes-Benz King's Lynn

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as an Divisional Group Warranty Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Maintain thorough up-to-date knowledge of all warranty procedures and manufacturer requirements with your Team & in Store
• Conduct monthly self-audit checks on each site according to throughput
• Carry out monthly site visits, and prioritise in accordance with business need
• Carry out regular checks on warranty invoices at each site to ensure legitimate claim opportunities are maximised
• Attend individual centres’ aftersales meetings on a regular basis and deliver warranty update to service managers, parts managers, etc.
• Develop and deliver warranty communication strategy to ensure all relevant staff aware of any changes to process or policy
• Provide monthly written report to Head of Warranty & Group Aftersales Manager 
• Recognise and provide urgent guidance and training to any site identified as being in danger of falling short of compliance requirements
• Provide emergency coverage when any warranty administrator is unexpectedly absent, help arrange support and cover for planned absences
• Help to develop succession planning (including, where appropriate, utilising apprenticeship schemes) for warranty personnel
• Develop a warranty “team” approach, sharing best practice across all centres and developing communication amongst warranty staff
• Identify training requirements for warranty personnel, deliver in-house training to Aftersales Teams and develop individual training plans in conjunction with service/aftersales managers
• Develop practical guidance for the correct and efficient inputting of warranty claims to assist trainees and drive consistent practices across group
• Attend sites during formal manufacturer’s audits and participate in pre/post audit meetings

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience of working within the automotive industry
• Comprehensive knowledge of the motor trade
• Able to influence, motivate and manage a team effectively
• Maintain methodical and logical approach to varying workloads
• Will be able to meet deadlines and prioritise workloads

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. 

Be part of something big 

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. 

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people 

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.