Job description
Head of Aftersales – Jaguar Land Rover Chester
Want to be the best you can be? It's what drives us too.
Reporting to the Head of Business you will be responsible for the growth and development of the Aftersales operation at JLR Chester. You will have previous extensive experience in Aftersales with excellent communication and organisational skills with strong leadership skills and evidence of delivering outstanding customer service.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day
- Manage the aftersales teams including parts, vehicle technicians and service advisors
- Coach and motivate the teams
- Monitor performances against agreed targets and budgets
- Analyse areas of performance and weakness & provide guidance
Helpful skills and qualifications
- Previous experience of working within the automotive industry
- Comprehensive knowledge of the motor trade
- Able to influence, motivate and manage a team effectively
- Maintain methodical and logical approach to varying workloads
- Will be able to meet deadlines and prioritise workloads
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view