IT User Administration Analyst

IT User Administration Analyst - Head Office, Milton Keynes

Good, honest, rewarding work. It's how we're built.

As an IT User Administration Analyst in our Milton Keynes head office, you’ll work with world-class systems to deliver outstanding and trusted experiences for our internal customers. 

As part of a successful, global automotive group, you’ll gain valuable experience within a dynamic working environment. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you  

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day 

• Respond to user administration requests via our IT management system in a timely and accurate manner 
• Create and manage user accounts in Active Directory, email systems, and enterprise applications
• Assign appropriate access rights and permissions based on job role and department 
• Process changes for role updates, department transfers, and location moves 
• Disable or remove accounts promptly for leavers, ensuring secure data handling 
• Maintain accurate documentation for auditing and compliance 
• Collaborate with HR and IT teams to ensure smooth onboarding and offboarding
• Provide guidance on access policies and procedures to internal stakeholders 

Helpful skills and qualifications 

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong organisational skills and ability to manage multiple tasks to deadlines
•  Excellent communication skills to explain processes clearly to non-technical staff 
• Ability to prioritize tasks effectively under pressure 
• Understanding of IT user management processes 
• Experience with Active Directory, Microsoft Exchange, or O365 is highly beneficial 
• Adaptability to changing technologies and processes 
• Confidentiality and integrity when handling sensitive data 

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big 

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism 

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.