Customer Support Administrator

Customer Support Administrator - Mercedes-Benz Warrington

Good, honest, rewarding work. It's how we're built

In the heart of our aftersales department our Customer Support Administrator are committed to delivering outstanding and trusted experiences for our customers. As a Service Administrator you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day 

• Complete all administration paperwork relating to vehicle sales and purchases accurately and within required timeframes.
• Maintain, update, and ensure accuracy of stock and customer databases.
• Register sold vehicles in line with regulated standards and industry requirements.
• Produce and provide statistical reports and departmental information to the management team and vehicle manufacturers.
• Liaise regularly with the sales team to support efficient workflows and ensure the department operates smoothly.
• Maintain thorough and up-to-date product knowledge, attending and engaging in manufacturer-led training where required.
• Ensure good housekeeping standards, keeping all administrative records organised, compliant, and easily accessible.
• Work closely with internal and external auditors, ensuring all documentation meets audit and compliance requirements.
• Support continuous improvements in administrative processes and customer experience.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. If you think you’ve got what it takes and meet the criteria below, then please apply!

• Strong administrative and organisational skills with excellent attention to detail.

• Confident in using databases, CRM systems, and Microsoft Office (Excel, Word, Outlook).

• Clear and professional communication skills, both written and verbal.

• Ability to manage competing priorities and meet deadlines accurately.

• Strong numerical skills and confidence handling statistics and reports.

• Good problem‑solving skills with a proactive and methodical approach.

• Ability to work collaboratively with sales teams, management, manufacturers, and auditors.

• Full UK Driving Licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.