Motorrad Parts & Accessories Advisor

Motorrad Parts & Accessories Advisor - BMW Brighton

Want to be the best you can be? It's what drives us too.

As a Motorrad Parts, Accessories & Clothing Advisor, you’ll play a key role within our Motorrad department, providing expert support and outstanding customer service to motorcycle enthusiasts, riders, and trade customers. This role is ideally suited to someone with a genuine passion for motorbikes and a strong interest in motorcycle parts, accessories, and rider clothing.

Working in a fast‑paced retail environment, you’ll be the main point of contact for Motorrad parts and accessory enquiries, both face to face and over the phone. You’ll combine your technical knowledge with excellent communication skills to ensure every customer receives accurate advice and a first‑class experience.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Provide expert guidance to customers on Motorrad parts, accessories, and rider clothing, ensuring accurate and timely information
• Handle a high volume of inbound and outbound calls in a fast‑paced environment
• Proactively engage in telesales activities, promoting Motorrad parts, accessories, clothing lines, offers, and services to retail and trade customers
• Use strong communication and sales skills to convert enquiries into orders and build long‑term customer relationships
• Receive, log, and accurately process parts, accessories, and consumables from suppliers
• Deliver exceptional customer service to both internal teams and external customers
• Recommend suitable Motorrad parts, accessories, and clothing based on customer needs and riding requirements
• Maintain accurate customer and order records using internal systems
• Communicate relevant promotions, product launches, and seasonal offers effectively
• Ensure full understanding of all Motorrad parts department processes and procedures
• Build and maintain strong working relationships with manufacturers and suppliers

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• A strong passion for motorcycles and Motorrad products
• Ability to multitask, prioritise workloads, and meet deadlines in a fast‑paced environment
• A methodical and organised approach, especially during busy periods
• Excellent communication and customer service skills
• Strong time‑management skills and the ability to perform well under pressure
• Confident IT user, with experience of email, web‑based systems, and Microsoft Excel, Word, and Outlook
• Must hold a full UK driving licence and a valid motorcycle licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.