Motorrad Senior Service Advisor

Motorrad Senior Service Advisor – BMW Brighton

Good, honest, rewarding work. It's how we're built.

In the heart of our Motorrad aftersales team, our Senior Service Advisors are dedicated to delivering outstanding, trusted experiences for every rider who walks through our doors. You’ll be the key point of contact for customers while their motorcycle is undergoing maintenance or repair — ensuring every interaction reflects the premium standards and passion behind Motorrad.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Warmly welcome riders and engage with them in a friendly, knowledgeable, and professional manner
• Keep customers updated throughout their motorcycle’s service journey, ensuring clarity, transparency, and trust
• Build and maintain excellent product and technical knowledge across the BMW Motorrad range, supported by manufacturer training
• Proactively promote additional maintenance, accessories, and repairs based on Technician recommendations, helping riders keep their motorcycles at peak performance
• Efficiently schedule workshop appointments, balancing rider needs with workshop capacity
• Conduct pre-appointment calls to confirm bookings, answer questions, and ensure the motorcycle is ready for its visit
• Maintain accurate customer and motorcycle service records within our systems for seamless aftersales management
• Support the aftersales team by leading best practices and helping newer colleagues where needed
• Ensure a premium-level customer experience that aligns with the BMW Motorrad brand

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to build rapport with riders and colleagues
• Proven experience delivering exceptional customer service, ideally in a motorcycle or automotive environment
• Strong ability to identify customer needs and recommend appropriate work or accessories
• Effective time management and the ability to stay composed in a fast-paced workshop environment
• Experience working in a target‑driven role and achieving performance goals
• A valid UK motorcycle licence (A licence) is highly desirable
• A full UK driving licence is required

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.