TPS Parts Sales Executive

TPS Parts Sales Executive – Volkswagen Norwich

Fun, exciting, rewarding work. Join us for the ride!

Working with world-class brands as a Parts Sales Executive you’ll have the drive to deliver outstanding and trusted experiences for our customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Achieve sales KPIs and revenue targets by accurately identifying customer parts requirements through effective questioning, diagnosis, recommendations, promotions and upselling.
• Deliver exceptional customer service at all times, building strong relationships through regular telephone and face‑to‑face contact while handling enquiries, orders, complaints and credit queries professionally.
• Maintain strong knowledge of the TPS product range, brand USP (genuine vs non‑genuine), promotions and systems to confidently overcome objections and maximise sales opportunities.
• Use TPS systems accurately (e.g. EKTA/VIN lookup) to process orders, maintain customer records, complete documentation and ensure compliance with data protection and business standards.
• Support Centre operations as required, including receiving and allocating parts, assisting with stock checks, reporting damages or losses, sourcing parts and maintaining displays to manufacturer standards.
• Work closely with the Sales Manager, Centre team, manufacturers and suppliers to support sales targets, service delivery and continuous improvement.
• Maintain a professional appearance, organised working environment and high standards of integrity, compliance and customer satisfaction.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Experience in a parts, distribution, telesales or fast‑paced sales environment, with regular customer contact.
• Motor industry experience preferred.
• Strong communication skills, professional telephone manner and good IT skills.
• Ability to build strong relationships and work independently or as part of a team.
• Excellent attention to detail, able to work to timescales with a strong customer‑service focus.
• Full UK driving licence required.
• We welcome applications from all backgrounds and encourage those eager to learn to apply.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.